How joliv1 Protects Your Data
Six core commitments that define how joliv1 handles the personal information of every Filipino player on our platform.
Data Security by Design
joliv1 implements industry- standard encryption, secure socket layer (SSL/TLS) protocols, and access controls across all systems that handle your personal data. Your account credentials and financial information are never stored in plain text.
KYC with Purpose Limitation
Identity documents collected during KYC verification are used solely for the purposes of age verification, fraud prevention, and PAGCOR compliance. They are never sold or shared with third-party marketers.
No Selling of Your Data
joliv1 does not sell, rent, or trade your personal information to any third party for commercial purposes. Full stop. Your data is used only to deliver and improve the joliv1 experience for you.
RA 10173 Compliance
We are committed to full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules of the National Privacy Commission (NPC).
Your Controls, Always On
Filipino data subjects have the right to access, correct, and erase their personal data held by joliv1. You can exercise these rights at any time by contacting our Data Protection Officer through the support channels listed in this policy.
Defined Retention Periods
joliv1 keeps your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by PAGCOR regulations and Philippine law. We do not retain data indefinitely.
Your Rights as a joliv1 Player
Under the Philippine Data Privacy Act, every joliv1 player has the following enforceable rights with respect to their personal data.
Right to Be Informed
You have the right to know what personal data joliv1 collects about you, the purpose for collection, and how it is processed.
Right of Access
You may request a copy of the personal data joliv1 holds about you at any time, including information on how it has been processed.
Right to Rectification
If any personal data joliv1 holds about you is inaccurate or incomplete, you have the right to request correction or completion.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations.
Right to Object
You may object to the processing of your personal data for direct marketing or any purpose not required for the performance of the joliv1 service.
Right to Data Portability
You may request a structured, machine-readable copy of the personal data you have provided to joliv1 for transfer to another service.
Right to Lodge a Complaint
If you believe joliv1 has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission of the Philippines.
Right to Damages
You are entitled to claim compensation for any damages sustained as a result of inaccurate, incomplete, or unlawfully obtained personal data under RA 10173.
Right to Withdraw Consent
Where joliv1 processes your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
joliv1 Privacy Policy
Effective Date: 1 January 2026. This policy applies to all personal data collected by joliv1 from players and visitors in the Philippines.
1 Who We Are
joliv1 is an online casino and sports betting platform operating at joliv1.net, serving Filipino players across Manila, Cebu, Davao, Quezon City, and beyond. joliv1 operates under the PAGCOR regulatory framework and is committed to responsible data stewardship in accordance with Philippine law.
For the purposes of this Privacy Policy, joliv1 acts as the personal information controller in respect of the personal data it processes about registered players and website visitors. All references to "we," "us," or "joliv1" in this policy refer to the joliv1 platform operator.
joliv1 has appointed a Data Protection Officer (DPO) as required under RA 10173. Contact details for the DPO are provided in Section 14 of this policy.
2 Personal Data We Collect
joliv1 collects the following categories of personal data from players and platform visitors:
| Category | Examples | Required For |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government ID type and number | KYC verification, age check, account registration |
| Contact Data | Email address, mobile number, city/province of residence | Account communications, support, promotional notices (with consent) |
| Financial Data | GCash number, PayMaya number, bank account number (BPI/BDO/Metrobank), USDT wallet address, deposit and withdrawal history | Payment processing, AML compliance, withdrawal verification |
| Gaming Activity Data | Bet history, game session logs, win/loss records, bonus usage, wagering records | Service delivery, responsible gaming, PAGCOR reporting, fraud detection |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, geolocation (country/region level) | Security monitoring, fraud detection, geographic eligibility checks |
| KYC Document Data | Scanned or photographed copies of PhilSys ID, UMID, driver's license, passport, PRC ID, SSS card, GSIS eCard, Voter's ID, or Postal ID | Identity verification, age verification, PAGCOR KYC compliance |
| Communications Data | Support chat transcripts, Messenger and Viber message logs, email correspondence | Customer support, dispute resolution, service improvement |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, session time limit configurations, cooling-off requests | Responsible gaming compliance, PAGCOR reporting |
Sensitive Personal Information: Government-issued ID numbers and financial account numbers constitute sensitive personal information under RA 10173. joliv1 processes these categories only where strictly necessary for KYC, AML compliance, or payment processing, and applies enhanced security controls to their storage and handling.
3 How We Collect Your Data
joliv1 collects personal data through the following channels:
3.1 Directly from You
- When you register a joliv1 account by providing your name, contact details, and date of birth.
- When you complete the KYC verification process by uploading identity documents.
- When you make a deposit or withdrawal by providing payment method details.
- When you contact joliv1 support via live chat, Facebook Messenger, Viber, or email.
- When you set responsible gaming controls such as deposit limits or self-exclusion requests.
- When you respond to surveys or provide feedback about the joliv1 platform.
3.2 Automatically During Platform Use
- Technical data (IP address, device information, session timestamps) is collected automatically through server logs and analytics systems when you access joliv1.net.
- Gaming activity data is generated and recorded automatically as you use the platform's games and betting features.
- Cookies and similar tracking technologies collect browsing behavior data as described in Section 7.
3.3 From Third Parties
- Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) may share transaction status and payment verification data with joliv1 in connection with deposit and withdrawal processing.
- KYC verification service providers may share identity verification results with joliv1.
- Fraud detection and AML screening service providers may share risk assessment data.
- PAGCOR or other regulatory bodies may share information relevant to regulatory compliance obligations.
4 Why We Process Your Personal Data
joliv1 processes personal data for the following purposes:
- Account Registration and Management: To create and manage your joliv1 account, verify your identity, and maintain accurate account records.
- Age Verification (21+): To verify that all registered players meet the minimum age requirement of 21 years under PAGCOR regulations and Philippine gaming law.
- Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and USDT in Philippine Pesos.
- Service Delivery: To provide access to joliv1's gaming products including slots, live dealer casino, sports betting, bingo, tennis, and ludo quick.
- Fraud Prevention and Security: To detect and prevent unauthorized access, fraudulent transactions, money laundering, and other security threats.
- PAGCOR Regulatory Compliance: To fulfil reporting and record-keeping obligations to PAGCOR and to comply with Philippine AML law (Republic Act No. 9160, as amended).
- Responsible Gaming: To administer and enforce responsible gaming controls including deposit limits, self-exclusion, and cooling-off periods.
- Customer Support: To respond to your inquiries, complaints, and requests through live chat, Messenger, Viber, and email.
- Platform Improvement: To analyze platform usage patterns, fix bugs, and improve the quality and reliability of the joliv1 experience.
- Marketing Communications (with consent): To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications.
- Legal and Dispute Resolution: To exercise or defend legal claims and to comply with court orders or regulatory directions.
5 Legal Bases for Processing
Under RA 10173, joliv1 relies on the following legal bases for processing your personal data:
- Performance of a Contract: Processing necessary to register your account, process payments, and deliver gaming services is required for the performance of the contract between you and joliv1.
- Legal Obligation: Processing required to comply with PAGCOR regulations, Philippine AML law, the Data Privacy Act, and other applicable Philippine legal obligations.
- Legitimate Interests: Processing for fraud prevention, platform security, and service improvement where those interests are not overridden by your data subject rights.
- Consent: Processing for direct marketing communications, non-essential cookies, and other purposes where joliv1 has obtained your explicit consent. You may withdraw consent at any time.
- Vital Interests: In exceptional circumstances, joliv1 may process data to protect your safety or the safety of others.
Withdrawing Consent: Where processing is based on your consent, you can withdraw it at any time by contacting our Data Protection Officer or adjusting your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
6 Sharing Your Personal Data
joliv1 does not sell, rent, or trade your personal data. We share personal data only in the following circumstances:
6.1 Service Providers and Data Processors
joliv1 engages third-party service providers who process personal data on joliv1's behalf and under joliv1's instructions, subject to data processing agreements. These include:
- KYC identity verification providers.
- Payment processors and e-wallet operators (GCash, PayMaya, BPI, BDO, Metrobank).
- Fraud detection and AML screening providers.
- Cloud infrastructure and hosting providers.
- Customer support platform providers.
- Analytics and platform performance monitoring providers.
6.2 Regulatory and Law Enforcement Authorities
joliv1 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government bodies where required by law, court order, or regulatory instruction. joliv1 will notify affected users of such disclosures where legally permitted to do so.
6.3 Business Transfers
In the event of a merger, acquisition, or transfer of all or a substantial part of joliv1's business assets, personal data held by joliv1 may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained. Affected users will be notified in advance where practicable.
6.4 With Your Consent
joliv1 may share your personal data with third parties for purposes not described above where you have given your explicit prior consent. You may withdraw such consent at any time.
No Third-Party Marketing: joliv1 does not share your personal data with any third party for that third party's own marketing or commercial purposes. Your information stays within the joliv1 ecosystem and its authorized processors.
7 Cookies and Tracking Technologies
joliv1 uses cookies and similar tracking technologies on joliv1.net to provide platform functionality, maintain session security, and analyze platform usage. The categories of cookies used are:
7.1 Strictly Necessary Cookies
These cookies are required for the platform to function. They enable session management, keep you logged in during an active gaming session, and support security features. These cookies cannot be disabled without breaking core platform functionality.
7.2 Functional Cookies
These cookies remember your preferences — such as your preferred language settings and responsible gaming limits — to provide a more personalized experience on return visits.
7.3 Analytics Cookies
With your consent, joliv1 uses analytics cookies to understand how players interact with the platform — which game categories are most popular, how navigation flows are used, and where technical issues occur. This data is used in aggregate form to improve platform quality. These cookies are only activated after you consent via the cookie preference banner.
7.4 Managing Cookies
You can manage cookie preferences through the cookie settings panel accessible from the joliv1 platform footer. You can also manage cookies through your browser settings, though disabling strictly necessary cookies may impair platform functionality. Note that clearing cookies will log you out of your current session.
8 Data Retention
joliv1 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply as general guidelines:
- Account and KYC Data: Retained for the duration of the account relationship and for a minimum of 5 years following account closure, in accordance with PAGCOR KYC record-keeping requirements and Philippine AML law.
- Financial Transaction Data: Retained for a minimum of 5 years following the transaction date in compliance with AML record-keeping obligations under RA 9160.
- Gaming Activity Data: Retained for 2 years from the date of the gaming session, or longer where required for dispute resolution or regulatory reporting.
- Support Communications: Retained for 2 years following resolution of the relevant support matter.
- Marketing Consent Records: Retained for the duration of the consent plus 1 year following withdrawal of consent.
- Technical and Security Logs: Retained for 1 year unless a security investigation requires longer retention.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction of the original personal information.
9 Data Security
joliv1 implements a comprehensive set of technical and organizational security measures to protect personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and joliv1.net.
- Encryption at rest for all sensitive personal data and financial information stored on joliv1 servers.
- Multi-factor authentication requirements for administrative access to systems containing personal data.
- Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
- Regular security vulnerability assessments and penetration testing of joliv1 systems.
- Incident response procedures for detecting, containing, and notifying affected parties of personal data breaches in accordance with NPC notification requirements under RA 10173.
Data Breach Notification: In the event of a personal data breach that poses a real risk of serious harm to affected data subjects, joliv1 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players as soon as reasonably practicable.
While joliv1 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own login credentials and for notifying joliv1 promptly if you suspect unauthorized access to your account.
10 Children's Privacy and Age Restriction
21+ Only: joliv1 is strictly for persons who are 21 years of age or older. joliv1 does not knowingly collect personal data from persons under 21. The platform's KYC verification process is designed to verify age compliance before any gaming activity is permitted.
If joliv1 becomes aware that personal data has been collected from a person under 21 years of age, joliv1 will immediately close the associated account, delete the personal data collected, and handle any funds in the account in accordance with PAGCOR regulatory requirements. If you are a parent or guardian and believe your child has registered on joliv1, please contact our Data Protection Officer immediately using the details in Section 14.
11 Cross-Border Data Transfers
Some of joliv1's service providers — particularly cloud infrastructure, KYC verification, and analytics providers — may be located outside the Philippines. Where personal data is transferred to a country or territory outside the Philippines, joliv1 ensures that appropriate safeguards are in place to protect the transferred data to a standard equivalent to that required under RA 10173.
These safeguards may include: contractual clauses that impose data protection obligations equivalent to RA 10173 requirements; transferring data only to service providers in countries with comparable data protection laws; or obtaining your explicit consent for the specific transfer.
joliv1 does not transfer personal data to any jurisdiction that it considers to present an unacceptable risk to the privacy rights of Filipino data subjects.
12 Exercising Your Data Subject Rights
To exercise any of the rights described in this policy — including access, rectification, erasure, objection, portability, or consent withdrawal — please submit a written request to joliv1's Data Protection Officer through any of the following channels:
- Live Chat: Available 24/7 on the joliv1 platform — select "Privacy / Data Request" from the support menu.
- Email: [email protected] — include "Data Privacy Request" in the subject line.
- Facebook Messenger / Viber: Contact the official joliv1 accounts — please clearly state that your message is a data privacy request.
joliv1 will acknowledge your request within 3 business days and respond substantively within 15 business days. Where a request is complex or involves a large volume of data, joliv1 may extend this period by a further 15 business days and will notify you of the extension and the reasons for it.
joliv1 may ask you to verify your identity before processing a data subject rights request. This is to protect your personal data from unauthorized access requests. Identity verification will typically require you to confirm details that match the information on your registered joliv1 account.
joliv1 will not charge a fee for processing data subject rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply.
13 Changes to This Privacy Policy
joliv1 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or the structure of the joliv1 platform. When we make material changes to this policy, we will:
- Update the "Effective Date" at the top of this Privacy Policy page.
- Post a prominent notice on the joliv1 platform for a period of at least 30 days following the change.
- Send a notification to your registered email address where the change materially affects your rights or the way joliv1 processes your personal data.
Your continued use of the joliv1 platform after the updated Privacy Policy takes effect constitutes your acknowledgment of the updated terms. If you do not agree with the updated policy, you may close your account and request deletion of your personal data in accordance with Section 12 of this policy, subject to legal retention obligations.
Previous versions of this Privacy Policy are available on request by contacting the joliv1 Data Protection Officer.
14 Contact Us and Data Protection Officer
joliv1 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. If you have any questions, concerns, or requests relating to this Privacy Policy or joliv1's data processing practices, please contact the DPO through the following channels:
- Email: [email protected] — use subject line "Attention: Data Protection Officer"
- Live Chat: Available 24/7 on joliv1.net — select "Privacy / DPO Request" from the support topic menu
- Messenger / Viber: Available 24/7 via the official joliv1 social channels
If you are not satisfied with joliv1's response to a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at privacy.gov.ph.
Response Commitment: The joliv1 DPO will acknowledge all privacy-related inquiries within 3 business days and provide a full response within 15 business days of receipt. Support channels are available around the clock — 24/7 — to assist Filipino players from Luzon, Visayas, and Mindanao.